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AI-POWERED AUTOMATION PLATFORM

Logistics management for Shopify businesses Smartify Logistic

A centralized platform for managing partial shipments, order fulfillment, and tracking for Shopify stores.

Explore Platform

60%

Faster Decisions

10K+

Automated Tasks

99.9%

Uptime

AI Accuracy

99.7%

Real-time Ops

1.2M/s

Project Overview

Managing fragmented logistics in e-commerce The challenge of complex logistics

Smartify Logistic simplifies logistics operations for Shopify merchants by centralizing order management, fulfillment, inventory, and financial tracking into one interface.

The platform supports multi-shop setups with real-time Shopify synchronization and multi-carrier shipping configurations.

Designed as a microservices architecture, it combines a React frontend with a NestJS backend and dedicated services for syncing and real-time support.

AI / SaaS

Industry

2024

Year

Web / Cloud

Platform

B2B Enterprise

Type

The Challenge

Challenges in logistics management
Key issues faced

Shopify users struggled with shipment tracking, inaccurate delivery pricing, and a complicated user interface that slowed operations.

Shipment visibility

Difficulty tracking partial and multi-channel shipments caused delays and errors in order fulfillment.

Delivery pricing issues

Poor calculation of delivery costs led to inaccurate pricing and affected profit margins.

Complex UI

Existing Shopify interfaces were complex and not adapted to logistics workflows, impeding user productivity.

Product Experience

User experience and platform features
Streamlined workflows

The platform enables efficient order and fulfillment management, inventory control, and real-time customer support within a unified dashboard.

Smartify Logistic SaaS platform

Dashboard capabilities

Live System

Active Tasks

2,847

AI Models

Data Streams

156

Success Rate

99.7%

Order management

Create and manage orders manually or through multi-channel sync, with bulk operations support.

Fulfillment workflow

Batch processing and pick-and-pack printing help organize shipments efficiently.

Inventory tracking

Monitor stock levels across warehouses with committed and available stock calculations.

Carrier integration

Supports multiple carriers with configurable shipping methods and pricing.

Core Features

Platform core capabilities
Key modules

Smartify Logistic covers the full logistics lifecycle from order capture to shipment delivery and financial reporting.

Multi-channel order sync

Real-time order and inventory synchronization with Shopify stores.

Batch fulfillment

Automated order assignment to batches and status tracking.

Inventory & products

Stock level management with inbound tracking and bulk editing features.

Financial management

Invoice tracking, profit splits, top-ups, and weekly reports.

Real-time support

Socket.IO powered chat and ticket system for customer service.

Role-based access

Team management with granular permissions and audit logs.

Our Approach

Development approach
Workstreams

The project was divided into focused streams to address performance, integration, UI, and support capabilities.

Performance optimization

Dedicated sync server with queues and caching to handle Shopify API rate limits.

Deliverables

System integration

Multi-carrier APIs and Shopify sync integrated with a microservices backend.

Deliverables

User interface

React frontend built with RTK Query for responsive and maintainable UI workflows.

Deliverables

Customer support

Real-time messaging server (Socket.IO) for ticketing and chat.

Deliverables

Development Timeline

Project timeline
Phases

The project progressed through planning, core development, and release over one year.

Phase 1 – Discovery

Requirement gathering, architecture design, and initial planning.

Phase 2 – Implementation

Core modules developed: order management, fulfillment, inventory, finances.

Phase 3 – Integration

Integration of Shopify, carrier APIs, and multi-service architecture.

Phase 4 – Testing

Functional, performance, and integration testing across modules.

Phase 5 – Release

Deployment, user onboarding, and monitoring of production environment.

Technical Architecture

Technical architecture
System components

Sync Server

Handles Shopify data synchronization asynchronously with job queues.

Chat Server

Manages real-time support messaging using Socket.IO and MongoDB persistence.

Frontend Client

SPA built in React and TypeScript with RTK Query state management.

Team & Collaboration

Team collaboration
Roles and workflow

A cross-functional team operated with Scrum, using weekly sprints and daily standups for coordination.

Product Manager

Defined requirements, prioritized features, and coordinated stakeholders.

Fullstack Developers

Implemented frontend and backend services across the platform.

QA Engineer

Executed testing and verified quality standards before releases.

DevOps Engineer

Managed deployments, infrastructure, and monitoring.

Clear communication

Daily standups and sprint planning kept the team aligned.

Incremental delivery

Frequent releases enabled faster feedback and improvements.

Project Facts

Product Type

CRM

Industry

Travel & Transportation / Market Analytics

Platform

Web (Admin CRM)

Users

Admins & Analysts

Technology Stack

Technology stack
Tools used

The stack was chosen for its flexibility, performance, and ecosystem maturity.

Frontend: React, TypeScript, RTK Query, Vite

Backend: Node.js, NestJS

Database: MongoDB

Infrastructure: Render, Redis, Bull Queues

Impact & Results

Project impact
Outcomes

Smartify Logistic centralized operations for multiple Shopify businesses, improving workflows and tracking.

Improved operational speed

Consolidated platform reduced time spent switching between tools.

Lowered costs

Accurate delivery pricing and inventory tracking helped reduce expenses.

Enhanced scalability

Multi-tenancy and microservices architecture support growing user base.

Automated workflows

Batch fulfillment and real-time sync reduced manual operations.

Key results

Connected 10+ Shopify businesses

Enabled efficient multi-channel order fulfillment

Improved accuracy in inventory and financial reporting

SUP.AI transformed how we operate. What used to take our team hours now happens automatically in seconds. The platform does not just automate tasks — it makes intelligent decisions that improve our business every day.

Michael Chen

Chief Operations Officer

Enterprise Technology Company

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